Terms of Service
Last updated: 12 October 2025 • SketchForge UK
1. Use of service
You must be 16 or over, or have consent from a parent or legal guardian. Accounts are personal, non-transferable and must be kept secure. You are responsible for all activities under your account.
- Availability: We aim for 99.9% uptime but do not guarantee uninterrupted access. Planned maintenance will be announced where reasonably possible.
- Updates: We may change, suspend or remove features to improve performance or for legal/compliance reasons.
- Territory: Services are provided to UK users; international access is allowed where lawful and at the user’s responsibility.
- Support: Standard support is provided on business days in the UK. For queries call +44 7445 962380.
2. Licence
Upon purchase, you receive a limited, revocable, non-exclusive and non-transferable licence to access SketchForge courses for personal, non-commercial learning. No ownership of intellectual property is transferred.
Permitted
- Streaming lessons for your own study
- Downloading provided resources for personal use
- Using outputs in your personal portfolio
Not permitted
- Sharing, reselling, or redistributing content
- Public performance or broadcasting of lessons
- Automated scraping or downloading beyond normal use
Breach of licence may result in immediate suspension and legal action. We may include watermarks and other measures to protect content.
3. Payments & refunds
Prices are displayed in GBP and include VAT where applicable unless stated otherwise. Payments are processed by trusted third‑party payment providers. You must ensure your payment details are accurate and you are authorised to use them.
Cooling‑off period (digital content)
UK consumers are entitled to a 14‑day cooling‑off period under the Consumer Contracts Regulations 2013. Because courses are digital content available immediately, you agree that downloading/streaming may begin during this period. You can request a refund within 14 days if less than 20% of the course content has been consumed on your account.
- Billing errors: We may correct pricing mistakes and either offer to continue at the correct price or cancel with a full refund.
- Chargebacks: Please contact us first to resolve issues quickly to avoid unnecessary fees and delays.
- Access removal: If a refund is issued, associated course access will be revoked.
- Promotions: Discounts cannot be combined unless explicitly stated.
4. Acceptable conduct
Be respectful to instructors and other learners. Do not engage in harassment, IP infringement, fraud, or other unlawful activity. We may suspend accounts that violate these rules.
- No uploading malware or attempting to bypass security
- No account sharing or credential disclosure
- No automated bots that degrade service
- Report vulnerabilities responsibly
- Respect copyright and trademarks
- Use community spaces courteously
5. Governing law
These Terms are governed by the laws of England and Wales. UK consumers retain any mandatory rights under local law. The courts of England and Wales will have exclusive jurisdiction, except that consumers may bring claims in their local courts where required by law.
If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Failure to enforce any right shall not constitute a waiver.